Terms and Conditions

By donating to New Horizons Tasmania, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

NEW HORIZONS TASMANIA POLICIES

We adhere to all relevant fair trading laws, policies and practices. Find out more at https://www.business.gov.au/products-and-services/fair-trading/fair-trading-laws and www.accc.gov.au.

PAYMENT OPTIONS

How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved. If you authorize a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards.

The cards we accept
We accept Visa and Mastercard cards via a secure payments system which is linked directly to our bank who will authorize all credit card payments. We can accept cards issued in Australia or overseas.

Direct Debit
Donations can be made by direct debit. Please use the following details:
Bank: Commonwealth Bank
Name: New Horizons Club Inc
BSB: 067-601
Account number: 10457417
Reference: [Insert the name of Fundraiser/Donor]

Payment currency
All transactions are processed in Australian dollars.

Receipt
We issue an automatic email receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax deductible.

Refunds and cancellations

Donations:
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error, please email info@newhorizonstas.org.au or call 03 6326 3344 as soon as possible.

Purchases/hire:

Currently, New Horizons merchandise is purchased by special order 3 times a year. Please contact the office for information.

There may be unavoidable occasions when:
• All or part of your order cannot be fulfilled

Where part of your order cannot be fulfilled at all you will be advised by Icon Sports Merchandise as soon as possible by email or telephone.

Refund policy

All products sold or hired out by New Horizons Tasmania must be: fit for all the purposes for which goods of that kind are commonly supplied; acceptable in appearance and finish; free from defects; safe; and durable.

You can return an item to us if: it’s faulty; it’s incorrectly described; it’s different from a sample shown; it doesn’t do what we said it would do; or it’s not of an acceptable quality.

If the product is unsafe, can’t be fixed within a reasonable time, or You simply would not have bought or hired it given the nature of the defect, we’ll offer an exchange, repair or refund.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

CONTACT DETAILS
New Horizons Tasmania
292-294 Invermay Rd, Mowbray
Mowbray Heights
TAS 7248

PO Box 49
Mowbray
TAS 7248

Phone: (03) 6326 3344
Email: info@newhorizonstas.org.au
Web: www.newhorizonstas.org.au
ABN 83275778824

CUSTOMER SERVICE CONTACTS
As above.

BUSINESS LOCATION
We are an incorporated organisation located in Tasmania, Australia and registered under Australian law.