Service Checklist

Thank you for taking the time to explore our Service Checklist to improve the inclusivity of your service venue. Please read the tips below covering the following categories: Physical accessibility, Communication & Sensory.

Service Checklist

Physical Accessibility

  • Ensure venue access without steps/bumps.
    • If venue entry incorporates steps, install handrails and have a moveable ramp available.
  • Ensure your spaces are wheelchair accessible:
    • Make sure all internal pathways are clear from obstacles.
    • HINT: when planning layout, have a wheelchair user visit your space to trial.
  • Provide a fully accessible toilet, suitable for wheelchair use.
  • Offer a portable EFTPOS ‘tap & go’ payment machine which may be lowered from the counter for customer use.
  • Train staff who operate behind screens to be aware that some customers with a disability may require more accessible assistance.


  • Speak directly and give personal assistance to the customer, not their support person.
  • Demonstrate focus and patience towards customers with a disability, who may require extra time to make their appointments, settle accounts, seek assistance, etc.
  • Consider having information available in plain written English and ensure all text on your website can be read by a text reader (TTS- Text to Speech Reader).


  • Offer a sensory space/spot (in a quiet and convenient place) with a comfortable chair or sofa for people to use while waiting, or being assisted.
  • Ensure there are no flickering or flashing lights.
  • Consider offering a regular ‘sensory hour’ where people and families with sensory disorders may make appointments, and children and adults with sensory issues are offered priority service.
  • Have a small ‘sensory play pack’ available to loan to customers.
Is your business dedicated to becoming inclusive, or are you already involved in ensuring everyone is welcome? Showcase your actions via your social platform of choice and tag #InclusiveLaunceston #YoureWelcomeLaunnie


The van Diemen Project
Great Regional City Challenge